Answering your questions about equipment repairs

Whatever questions you have about our services, please feel free to contact us. For quick answers to general questions, see the Frequently Asked Questions below

Here are some FAQs that may help to answer some of your questions. If you have specific questions, please contact us by filling in our online Enquiry Form.

Choose a question:

Can we carry out repairs from EU and Non-EU countries?
Can we deal in currencies other than GB pounds?
How can I find out if you can repair my faulty item?
Do we carry out warranty repairs?
Do we sell spare parts?

Can we carry out repairs from EU and Non-EU Countries?

EU customers have no complex customs procedures, however you must obtain an RMA before shipping any goods for repair. Please fill in our online Returns Form.

Non-EU customers have to provide invoice details. Duties and taxes are also involved. Please enquire prior to shipping your goods. We will send you the procedure for shipping the goods to us. Please note, we repair goods from Europe, USA and the Middle East. To avoid disappointment, please enquire about the makes and models we repair before sending us your faulty equipment.
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Can we deal in currencies other than GB pounds?

We can deal in GB pounds, Euros, US Dollars. We also take payment with credit and debit cards.
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How can I find out if you can repair my faulty item?

Please either submit an enquiry through the online Enquiry Form, contact us by telephone on 0113 2791255 or fax 0113 2792229.
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Do we carry out warranty repairs?

We carry out warranty work for several manufacturers including Panasonic, Pelco, Sanyo and JBL in car. For more information, please use our online Enquiry Form.
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Do we sell spare parts?

We sell spare parts and accessories for all major brands. Please email spares@multicare.org.uk.
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If you have a question that hasn't already been answered here, please use the online Enquiry Form to contact us.